助け
tasuke
Help
Help and support
Write to support@ikoubenkyou.com and a real person will answer within 2 business days.
When you write
A few details help us answer on the first reply.
- Send it from the email on your account, or tell us which one that is.
- Say whether it's on the web, iPhone or iPad, and the app version from Settings.
- For a payment, add its date and amount, or forward the receipt.
- For a problem in a lesson, name the lesson, or attach a screenshot.
Answers you might be after
How do I cancel Premium?
On the web, open Settings, Subscription and choose Manage your subscription. If you subscribed in the iPhone or iPad app, cancel in your Apple ID's subscription settings. Either way you keep Premium until the end of the period you've paid for.
Can I get a refund?
Write to us and we'll check it. We refund double charges, charges after cancelling, an unwanted renewal if you ask within 14 days of it, and an untouched credit pack if you ask within 14 days of buying it. We don't refund part of a period you've started. App Store purchases are refunded by Apple. The refund policy has the details.
I subscribed but the app still says Free.
Sign in with the same email you paid with. In the iPhone or iPad app, open Settings, Subscription and tap Restore purchases. If it still says Free, write to us with the email on your receipt.
My AI credits didn't come back after a block failed.
Credits for a block that fails or is refused are given back on their own, usually within a minute or two. If they haven't come back after an hour, write to us with the time you tried.
An answer was marked wrong, or a recording sounds off.
Tap the report flag beside it in the lesson. Reports go straight to the person who checks the lessons, with everything they need to fix it.
How do I delete my account or download my data?
Delete it from Profile on the web, or Settings, Account in the app, and download your data as you do. It's erased a calendar month later, less a day, and until then you can sign in and keep it. You can also ask us for a copy of your data at any time.