Refund and cancellation policy

• Cancel Premium at any time. You keep it until the end of the period you paid for.
• We don't refund part of a month or year you've started, but if a payment went through that you didn't mean to make, ask us within 14 days of it and we'll sort it out.
• Ask within 14 days of buying a credit pack you haven't touched, and we'll refund it.
• App Store purchases are refunded by Apple, not by us.
• Refunds aren't automatic: write to support and we'll check and refund it by hand.
• Your rights under the Australian Consumer Law always apply.

Subscribed on the web: open Settings, Subscription in the web app and choose Manage your subscription. Subscribed in the iPhone or iPad app: cancel in your Apple ID's subscription settings, at least 24 hours before the period ends.

Once cancelled, Premium won't renew. You keep every lesson and the month's AI credits until the end of the period you've paid for, then your account moves to the free lessons. Your progress stays.

Premium is charged in advance for a month or a year. When you cancel, we don't refund the part of the period that's left: you keep Premium for it instead.

We will refund a payment, when you ask, if:

• you were charged twice, or charged after you cancelled;
• a renewal went through that you didn't mean to keep, you ask within 14 days of the charge, and you haven't used Premium since;
• Premium didn't work for you because of a fault on our side that we couldn't fix in a reasonable time;

If you delete your account, Premium ends then and the time you haven't used is refunded automatically: you don't need to ask.

Bought credits never expire, so you don't lose them by waiting. If you change your mind, ask within 14 days of buying a pack and, if none of its credits have been spent, we'll refund it in full. A refund takes the whole pack back from your balance.

Once a pack's credits are being spent, the work they paid for has been bought from our AI providers, so we can't refund it, except where the law requires us to. You don't need to ask for credits back when a block fails to make or is refused: they are given back to your balance on their own.

Premium's monthly allowance of credits is part of Premium and can't be refunded on its own.

Apple sells and bills subscriptions and credits bought in the iPhone and iPad app, so only Apple can refund them. Ask at reportaproblem.apple.com, or through Apple Support. If Apple refunds a credit pack, its credits are taken back from your balance.

Nothing in this policy limits your rights under the Australian Consumer Law, or the consumer laws where you live. If Ikou Benkyou has a major failure, you're entitled to cancel and get a refund for the unused part. If a failure isn't major, you're entitled to have it fixed in a reasonable time, and to a refund if it isn't.

Write to support@ikoubenkyou.com from the email on your account, with the date and amount of the payment and what went wrong. We reply within 2 business days.

Refunds go back to the card or account you paid with. Your bank usually shows them within 5 to 10 business days. Please write to us before disputing a charge with your bank: we can usually fix it faster.

Refunds are given by Nodular Pty Ltd (ABN 46 080 093 134), which runs Ikou Benkyou.